Full course payment must be paid at time of booking.

Please be advised a cancellation policy is in place. In order to provide the best service, this policy will be adhered to at all times. Please understand that this policy cannot be waived for any individual in the interest of fairness. 

1. You may be entitled to a 14 day cooling off period if you wish to cancel your course by exercising your right to change your mind (Consumer Contracts Regulations 2013). If you decide to cancel your booking during this period, you must advise us in writing either by post or email no later than 14 days after the booking was made. A full refund of the fees paid less any amounts for services or goods already provided will be provided. 

2. Cancellation by the student of their attendance on a course (or failure to attend), will result in the following charges being due where the 14 day cooling off period is not applicable: 

30 Days prior to the course start date – the course Booking Fee
15 to 29 Days prior to the course start date – 50% of the full course fee 14 Days or less prior to the course start date – 100% of the full course fee 

3.In the event of a student failing to attend or complete a confirmed appointment, course or assessment, for any reason, however so determining, no refunds will be made. Training and no entitlement to a later date appointment, course or assessment will be applicable to the student. Students attending courses, have a maximum period to complete and finish their assessments, case studies and any other required work once their training schedule has ended. 

If you have any questions regarding the entry requirements for your chosen course, please get in touch prior to booking. As the consumer, it is your role to make the relevant inquiries with insurance providers and any governing bodies. The pre- requisites must be met in order to gain insurance after completion of the course.